Designing a great IoT product with a great user experience is easier said than done. Building an intuitive user experience for new applications is challenging, and IoT systems typically consist of multiple devices, multiple applications and interfaces with different capabilities, input and output data streams, and user rights assignments. Therefore, it is more difficult to design a user experience for such a complex system. The reasons are as follows:
1. Considering that we need to deal with various interactions between various devices, each device has its own functions and user groups. We must establish a consistent user experience so that users can naturally switch from one part of the system. Go to another part.
2. In most cases, IoT systems are based on networked devices such as smart appliances, industrial machinery, vehicles and even buildings. Therefore, the user experience of these IoT products needs to fully consider their physical design and practical application.
3. In general, IoT products are more complex than a single application or device. Therefore, it is not enough to establish an intuitive cross-device user process. It is important to guide people on how to use IoT products and integrate them seamlessly into their operations and daily life.
Five key points to creating a good user experience for IoT products:
First, simplify entry
The first step in bringing users to the new system is the most difficult. In the case of multi-device interactions, it usually means repeated authentication, such as gateway processes between different devices, and switching to other services, such as Gmail authentication.
Simplifying input, such as using code rather than passwords for secure verification, is a good move. Considering that using an IoT system usually means switching devices between iPhone, Apple Watch or embedded software, simple, secure and intelligent verification is a good move.
Second, smooth cross-platform design and interaction
Cloud is the key to achieving a consistent user experience across multiple IoT products. Cloud-based applications and network devices allow you to keep your entire system up to date. Therefore, it provides users with a seamless transition between system elements in the simplest and most time-saving manner.
At the same time, the responsive design of the Internet of Things goes beyond the web or mobile experience consistency, covering all devices, platforms and software. Therefore, it depends on the close relationship between the physical design and the functionality of each device, as well as the interaction design within the entire IoT system. In addition, it requires a clear interface.
Third, personalization and background
Personalization is not only a new trend, but also an inevitable requirement of modern technology products. More and more digital tools can learn and recognize patterns from user behavior, providing a more refined experience. Obviously, the fuel for this revolution is user data.
Of course, the Internet of Things is also good at using data. Currently, smart socks connected to sensors can collect runners' route data, exercise conditions, and report motion efficiency. Smart cars can recognize our everyday driving patterns and remember the best routes. The temperature regulator mentioned above understands the comfort temperature we like and turns on the right temperature before we go home.
The user experience of the IoT system should be personalized, just like the personalized performance of network devices. In other words, using data collected across devices, product behavior should be identified and adjusted based on certain elements.
Fourth, the integrated experience
One of the most difficult tasks in IoT user experience design is to minimize the gap between network devices and the real world and to create a smooth experience across all system elements. However, multiple integrations with third-party service providers, especially the Internet of Things, make it even more difficult.
In this environment, designers and engineers of network products should do their utmost to create a unified environment for the IoT system. In other words, the challenge of a seamless experience is to integrate a variety of individual components into a one-stop solution without compromising functionality and reliability.
The same applies to the various data types that serve IoT products. Depending on the privilege level, end users should be able to access data from devices, sensors, and integration platforms, and perform high-quality data visualization and analysis at different access points (smartphones, displays, r, VR glasses, web interfaces).
Five, innovative experience
Assistants are now more and more popular. This trend continues to grow as more new features emerge. In the context of the Internet of Things, this trend creates new opportunities for improved user experience.
Today, consumer-oriented IoT product designers have begun to focus on voice products, and more and more assistants are at home. As part of the control interaction, HomeKit works seamlessly with Sir, the smart home system also has intelligent assistant skills, and even the Tesla Model 3 also installs the Alexa Smart Voice System.
However, sound is not the only way to communicate. A smooth user experience will become more contextualized and naturalized in the future. For example, the co-pilot of a smart car, Chris, uses gestures to ensure safe driving. Biometric activation enables faster, safer authentication. This is especially important in the areas of medical IoT systems ( iomt ), industrial Internet of Things ( iiot ) and other areas where access is restricted.
It can be seen that the design of the Internet of Things is a challenging road and a strange road. Every day, more high-end strategies and innovative technologies emerge. However, the main goal of the IoT user experience design is the same as any other digital product, creating a natural, seamless, fluid and unified interaction environment between users and systems.